Position Summary: The Social Worker is responsible for providing professional social support and services to patients, families, and staff within the hospital. This role involves assessing patient needs, coordinating care, and facilitating access to resources and programs that enhance the well-being of individuals and the community.

Core Working Relationships/Key Stakeholders

Internal On-Site:

• Medical Team, Nursing Staff, Administrative Staff, Department Heads, Patients,

External:

• Regulatory bodies, Community Organizations, Non-governmental Agencies,

Accountabilities:

Reports directly to and works under the supervision of the Medical Director.

Key Responsibilities:

• Assess patient needs, develop care plans, and provide ongoing case management to support optimal health outcomes.
• Provide immediate emotional support and assistance during medical emergencies or
• Identify and connect patients and families to appropriate community resources, such as counseling services, housing assistance, and financial aid.
• Advocate for patients’ rights and access to necessary resources while promoting dignity and respect for individuals.
• Conduct sessions to educate patients and families about coping mechanisms, healthcare navigation, and available services.
• Work closely with healthcare teams to ensure holistic care by addressing the psychosocial aspects of treatment.
• Offer individual and group counseling to patients and families dealing with chronic illnesses, mental health challenges, or end-of-life issues.
• Maintain accurate records of interactions, assessments, and interventions, ensuring confidentiality and compliance with hospital policies.
• Participate in the creation and implementation of programs to enhance patient care and staff well-being.
• Provide training for hospital staff on social and cultural competence, emotional intelligence, and dealing with sensitive patient needs.

Qualifications and Competencies:

• Bachelor’s degree in Social Work or a related field is A Master’s degree is preferred.
• Proven experience in healthcare social work or a similar
• Familiarity with hospital operations and patient care

Skills and Attributes:

• Strong communication and interpersonal
• Ability to empathize and build trust with patients and
• Proficiency in problem-solving and conflict
• Organizational skills to manage multiple cases
• Cultural competence and sensitivity to diverse

Key Skills:

• Excellent assessment and documentation
• Proficient in providing emotional support and crisis
• Strong collaboration and teamwork abilities to work across
• Knowledge of community resources and healthcare
• Advocacy and negotiation skills to support patient

Personal Qualities:

• Dependable, empathetic, and
• Resilient and capable of handling stressful
• Detail-oriented with a strong sense of ethics and
• Flexible and adaptable to changing demands and priorities