Medical Administrator
- Full Time
- Lagos, Nigeria
1st Reporting Line: Medical Director – Dr. Abiola Fasina
2nd Reporting Line: Managing Director – Dr. Funsho Oladipo
Hours per week: Full-time
Job Summary: To assist the medical director and team in the execution of various administrative operations of the hospital, including collaborating with various departments to optimize workflow and ensure compliance with healthcare regulations.
Duties will include, but are not limited to: analysis of clinical data and generation of strategy reports, including tracking of mortalities, outcomes, complaint resolution, and compliance with SOPS and institutional policies and guidelines.
Function as a key team member to assist the medical director with preparations related to Safecare assessments and international hospital accreditation.
Drafting, reviewing, and evaluating compliance with institutional policies, SOPS, and guidelines.
Oversight of hospital clinical governance teams as delegated by the medical director.
Core Working Relationships/Key Stakeholders
Internal
Medical Director, physicians and nurses of all cadres, clinical administration
team, director of training, patient care advocacy team, laboratory and
pharmacy personnel, COO
External
Patients, Locums consultants, health care agencies and accreditors, and suppliers of
medical and non-medical equipment and consumables
Accountabilities: Shall work with and under the supervision of the medical director.
Key Responsibilities
Assist the medical director in developing and implementing institutional guidelines and policies for the R-Jolad system to harmonize clinical practice and drive revenue.
Assist with the management of consultant and specialty clinic schedules and rosters.
Support the recruitment process for new lines of service.
Collate, organize, and analyze clinical, and operational data related to the outcome of care, such as mortalities, falls, hospital-acquired infections, etc.
Draft and review the implementation of standard operating procedures (SOPs) and quality processes with the medical director.
Work closely with clinical quality to implement practice guidelines and innovative solutions.
Support the medical director with administrative tasks as required.
Stand in with external agencies such as the Association of Private Healthcare Practitioners.
Any other duties assigned by the Medical Director
Qualifications and Competencies
A degree in Medicine (MBBS) or Nursing (BNSC) is required, along with a valid medical or nursing license.
Additional qualifications in healthcare administration, public health, or business administration may be preferred.
Previous experience in a similar administrative role within a healthcare setting is highly desirable.
Strong understanding of medical terminology, healthcare regulations, and industry standards.
Strong communication and interpersonal skills.
Ability to prioritize tasks and manage multiple responsibilities simultaneously.
Sound decision-making and problem-solving abilities.
Knowledge of healthcare administration principles.
Proficiency in computer software applications commonly used in healthcare administration, such as electronic medical records systems and Microsoft Office Suite.
Experiences
• Prior clinical experience
• Familiarity with the healthcare financing landscape in Nigeria is an added advantage
• Experience with clinical administration and operations
Key Skills
• Good time management and punctuality
• Excellent communication skills
• Analytical and problem-solving skills
• Ability to follow policies and procedures
• Professional demeanor
• Proficient use of Microsoft office and outlook
• Ability to work as a team member and autonomously
• The ability to build a rapport with patients from a variety of
backgrounds and communicate with their relatives and caregivers.
• Project management skills.
Personal Qualities
• Polite and confident
• Flexible, cooperative and able to multitask
• Positive, self-motivated and forward-thinking
• High levels of integrity and loyalty
• Sensitive and empathic
• Attention to detail
Deliverables: These are to be submitted to the medical director as required
Front Desk Officer – R-Jolad Hospital
- Full Time
- Lagos, Nigeria
Position Summary: The Front Desk Officer is the first point of contact for patients, visitors, and staff at the hospital.
This role plays a crucial part in creating a positive first impression, managing administrative tasks, and facilitating smooth patient interactions.
1st Reporting Line: Team Lead, Patient Experience- R-Jolad Hospital
2nd Reporting Line: Chief Operating Officer- R-Jolad Hospital
Objective: The Front Desk Officer shall be responsible for providing exceptional customer service, managing appointments, and assisting in administrative functions.
Core Working Relationships/Key Stakeholders
Internal on-site
· Clinical staff, Billing officers, Care Point Agents, Security personnel, Transaction Officers, etc.
External
· Patients., Visitors, Health Insurance Providers, Emergency Response team, etc.
Accountabilities
Performance Responsibilities
· Greet and assist patients and visitors courteously and professionally.
· Ensure a welcoming and organized front desk area.
· Manage appointment bookings, cancellations, and rescheduling.
· Verify patient information and insurance details to ensure accuracy.
· Register new patients, update existing patient information, and verify insurance coverage.
· Provide patients with necessary forms and collect required documentation.
· Respond to patient inquiries in person, over the phone, and via email, addressing questions and concerns.
· Assist in coordinating patient referrals and communicating with clinical staff.
· Assist with billing inquiries and provide patients with billing information.
· Maintain and organize patient medical records, ensuring confidentiality and compliance with privacy regulations.
· Provide information about hospital services, policies, and procedures to patients and visitors.
· Keep up to date with hospital announcements and relay important information to those in the facility.
· Follow established procedures during emergencies, including notifying appropriate personnel and assisting in the execution of emergency protocols.
Quality Assurance
· Ensure a positive and welcoming experience for patients and visitors by providing courteous, professional, and helpful service.
· Accurately manage and update appointment schedules, minimizing errors and scheduling conflicts.
· Verify and maintain patient information and insurance details with precision, ensuring data accuracy.
· Maintain strict patient confidentiality and privacy in all interactions and documentation.
· Maintain organized and accurate records, including patient medical records and appointment logs, for compliance and quality assurance.
· Follow established emergency response procedures and communicate critical information to the appropriate personnel during emergencies.
Qualification & Competencies
· HND/Bachelor’s degree in Mass Communication, Business Administration, or a related field (preferred).
· Previous experience in customer service or front desk roles (preferred).
· Strong communication and interpersonal skills.
· Proficiency in using office software and computer systems.
· Excellent organizational and multitasking abilities.
· Empathy, patience, and a customer-centric approach.
· Knowledge of medical terminology (preferred).
· Compliance with patient confidentiality and privacy regulations.
· Ability to maintain confidentiality and handle sensitive financial information with discretion.
