Business Development Executive - EROM Diagnostics

Position Summary: We are looking for a Business Development Executive who will be
responsible for supporting deal structure and pricing with business-value analysis and
negotiating prices for proactive bids and proposals. Manage proposal response process,
including detailed RFP requirements, content creation, and inputs from various sources.

Job Title: Business Development Executive
Reporting Line: Lead, Business Development
Objective: The Business Development Executive will be responsible for driving
business growth, expanding our customer base, and increasing
revenue through strategic marketing and sales initiatives. Your
primary focus will be on promoting our diagnostic services to
healthcare providers, clinics, hospitals, and individual patients.

Core Working Relationships/Key Stakeholders
• Clinical and Non-clinical staff

Accountabilities
Administrative Responsibilities
• Develop a base for long-term sources of clients by using referrals, occupational, and special-interest groups to compile lists of prospects.
• Determine clients’ particular medical diagnostic needs and financial capacity by scheduling appointments.
• Sales/marketing of our services to different hospitals, Pharmacies, Industries, etc.
• Complete coverage by delivery policy; planning future follow-up visits and evaluations of needs.
• Improve the organization’s market position and achieve financial growth by getting new clients and retaining them.
• Negotiate contracts and agreements with clients, ensuring mutually beneficial terms and conditions.
• Establish, develop, and maintain positive business and customer relationships.
• Meet Set Targets monthly and yearly.
• Develop and implement a comprehensive sales strategy to meet and exceed sales targets
• Gather customer feedback and insights to improve our services and customer satisfaction.
• Develop in-depth knowledge of our diagnostic services to effectively communicate the value proposition to potential clients.
• Generate leads and identify new business opportunities through networking, cold calling, and market analysis

Key Skills
• Excellent interpersonal and communication skills
• Excellent negotiation skills
• Strong client relationship management and development aptitude
• Solid interpersonal/presentation skills
• Proficient in English communication, Prospecting, and Analysis skills.
• Must be self-motivated, ready to achieve, hungry to change status, and build own network in selling insurance to family, contacts, and network.
• Professional written and verbal communication skills.

Job Requirements
• BSc degree in Marketing, Business Administration, or relevant field
• Master’s degree is an added advantage.

Experience
• Good Target achieved track record from previous employments.
• Minimum of 2 – 4 years of sales/marketing experience in the Diagnostic industry (preferably on the mainland)


Pharmacy Technician

Position Summary: We are looking for a pharmacy technician who will be responsible
for the overall efficiency and safety of pharmacy operations. He/She will be responsible for
ensuring everything runs smoothly in the pharmacy, including drug preparations, labeling
and technical operations, customer care, and communication between other workers.

Job Title: Pharmacy Technician
Reporting Line: Chief Pharmacist, Pharmacist
Objective: The Pharmacy Technician will Maintains pharmacy inventory by checking pharmaceutical stock to determine inventory level;
anticipating needed medications and supplies; placing and expediting orders; verifying receipts and removing outdated drugs.

Core Working Relationships/Key Stakeholders
• Clinical and Non-clinical staff

Accountabilities:
Administrative Responsibilities:
• Collection, organization and evaluation of patient’s information, the management of medical distribution, and providing drug information and education to the patient.
• Maintains pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies; placing and expediting orders; verifying receipts and removing outdated drugs.
• Check and ensure the approval of the regulatory body i.e (NAFDAC)
• Providing quality customer service to patients and other healthcare providers
• Maintains a clean and safe pharmacy by complying with procedures, rules, and regulations.
• The task of preparing, dispensing, distributing, and administering medications under the direct supervision of the pharmacist.
• Taking stock on daily basis to determine the stock level of drugs.
• Notifying the pharmacist about drugs that are out of stock.
• Arrangement of drugs into its respective segment in the store for easy identification.
• Attending to everyone equally on first come basis except emergency cases and attending to emergency cases swiftly.
• Counsel the patient and advise on adherence to usage as prescribed to avoid resistance and explain to them the possible side effect of each drug.
• Recording of drugs items supplied to out-patients (HMO, Company patients) and in-patients.
• Strict adherence to the usage of the drug administration software.

Key Skills
• Good people management
• Good telephone etiquette
• Strong time management and organization skills
• Multitasking
• Emotional Intelligence
• Prioritizing, problem solving and organization skills.
• Dedicated to excellence and quality.
• ICT Skills
• Customer Care, communication, and public relation skills
• Articulate, cordial, hospitable, and pleasant personality.

Job Requirements
• Must be able to work overtime and night shift at intervals including weekends. No Public Holidays.
• National Diploma Pharmacy Technician

Experience
• At least 2-3 years’ relevant experience in a fast-paced organization.
• Cognate Experience in a Hospital is an added advantage



Pharmacist – R-Jolad Hospital

Position Summary: We seek a versatile pharmacist who will ensure that all pharmacy related operations within the Pharmacy department are undertaken efficiently. The candidate will be responsible for overseeing the work of junior Pharmacy technicians, review and evaluation of drug inventory to ascertain accuracy, and generate insightful reports for decision making.

Job Title: Pharmacist – R-Jolad Hospital
Reporting Line: Chief Pharmacist
Objectives: The Pharmacist will support in ensuring effective and accurate
budgetary controls, forecasting, and ensuring compliance with
PCN standard and international best practice.

Core Working Relationships/Key Stakeholders
• Clinical and Non-clinical staff

Administrative Responsibilities
• Procurement of medicines and consumables and other medical devices where necessary
• Collection, organization and evaluation of patient’s information, the management of medicines and consumables, distribution, and providing drug information and education to the patient.
• Maintaining pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies; placing and expediting orders; verifying receipts and removing outdated drugs.
• Checking and ensuring endorsement and approval of the regulatory body i.e (NAFDAC) where necessary.
• Ensure patient’s safety; he/she is to check patient’s medication record and provide necessary drug interventions.
• He/she is tasked with preparing, dispensing, distributing, and administering medications.
• Counsel the patient and advise on adherence to usage as prescribed to avoid resistance and explain to them the possible side effect of each drug.
• Strict adherence to the usage of drug administration using EMR software.
• Documentation and safety on disposal of poisons/narcotics (DDA) should be done under his/her strict supervision.
• Supervising the pharmacy technicians to achieve optimum outcome.
• Any other duty as determined by the Chief Pharmacist.

Key Skills
• Excellent interpersonal and communication skills
• Excellent negotiation skills
• Proficiency with use of billing software and other relevant accounting software
• Ability to multitask and function in a high-pressure environment.
• Good analytical and numerate skills
• Professional written and verbal communication skills
• Customer Care, communication, and public relation skills
• Articulate, cordial, hospitable, and pleasant personality.
• Good people management
• Strong time management and organization skills
• Emotional Intelligence
• Prioritizing and problem-solving ability
• Dedicated to excellence and quality.
• Adequate Computer Skills (Microsoft Office Tools, e.g., Excel, Word, Power Point)

Job Requirements
• Bachelor of Pharmacy
• Registration and licensure with Pharmacists Council of Nigeria

Experience
• At least 3-5 years’ relevant experience in a fast-paced organization.
• Cognate Experience in a Hospital is an added advantage


Residency and Tutelage Training

WE ARE FULLY ACCREDITED FOR RESIDENCY IN FAMILY MEDICINE AND TUTELAGE!!!!! 

  1. By the West African College of Physicians (WACP) 

  1. By The National Post Graduate College of Nigeria (NPMCN) 

We are therefore employing 

  1. Junior Residents for Residency 

  1. Senior Residents for Residency 

  1. Senior Residents for Tutelage  

 

Highlights 

  • Attractive logistic financial support for the Tutelage Resident Doctors  
  • Attractive remuneration package for the Resident Doctors 
  • Sponsorship of Resident Doctors to Two update Courses and one Revision course by each of the Post Graduate Colleges and half sponsorship for a first attempt of the Fellowship Exams for both colleges at both the Pre Part-One and the Pre Part-Two levels  
  • A great volume of patients for Hand on experience. 
  • A Multi specialist Multicenter Hospital Practice 
  • Accredited centre for Housemanship Training and as a CPD provider. 
  • Seasoned experienced Team of Family Physicians who are also Examiners for both Colleges 
  • Well-organized Tutelage Programme with a team of seasoned Administrators as the Tutorial team  

Apply to 

The Director of Training, R Jolad Multi Specialist Hospital 

1 Akerele Street, New Garage, Gbagada, Lagos 

 

Attach your Credentials and current Practice License  

Junior Residency Applicants should attach the Primary in Family Medicine Result while those for Tutelage should attach the letter of recommendation/release from their HOD as well as their Part 1 Result

copy 

blessing.chukwukelu@afya.care 

This advert closes within 2 weeks of this publication  


Consultant Internal Medicine Physician

The consultant has both clinical and administrative responsibilities at R-Jolad. The consultant must be a specialist in the medical field. The Consultant is expected to lead the development and enhancement of their respective department within the R-Jolad system at all locations and drive improvements in clinical service delivery, education and training in accordance with the vision of R-Jolad.

Core Working Relationships/Key Stakeholders

Internal · Medical director, doctors including consultants and medical officers, Nurses, pharmacists, clinical administration team, front desk officers, patient care representatives, lab and pharmacy personnel, HSE team, COO, CEO and HR

External Patients, locums consultants

Administrative Responsibilities

  1. Responsible for clinical education in the department and support outmanship and residency programmes. The consultant must help drive the training of junior staff and maintain oversight of clinical standards to ensure international guidelines and standards are met.
  2. Oversight of department clinical lectures for Learning Fridays and review of M&M cases for presentation
  3. Assistance in recruiting doctors and review of the monthly departmental schedules prepared by the patient care experience team
  4. Prepare an addendum, report or note as a departmental response documenting changes or responses effected following identified M&M cases or bad outcomes and the outcome of clinical investigations. In cases where the consultant was the managing consultant in an M&M case, the HOD should designate a colleague of equal stature to review the case in their stead.
  5. Make requisition as needed for equipment and supplies through appropriate channels using R-Jolad supplies and procurement ·
  6. Responsible for achieving benchmarks set for productivity and patient volume
  7. Responsible for chart audits within the department of junior staff · May be required to stand in for the HOD as needed

Clinical Responsibilities

  1. Remain up to date on standard clinical practice in the relevant speciality
  2. Lead grief and bereavement outreach to patients and families who experience bad outcomes such as significant morbidity or death. Feedback to the medical director is expected within one week of such outreach. In cases where the consultant is not available to lead this function, can be delegated to another physician within the department.
  3. Be present for M&M presentations featuring cases from their department
  4. Review and approve relevant medical reports regarding significant outcomes prior to submission to the medical director and management
  5. Responsible for weekly ward rounds and specialist consultation clinics in the GOPD

Key Skills

  1. Good time management and punctuality
  2. The ability to build a rapport with patients from a variety of backgrounds and communicate with their relatives and caregivers
  3. Tolerance and patience
  4. Good physical health
  5. Interpersonal skills
  6. A team player with a positive mindset

Deliverables

These are to be submitted to the HOD or medical director as applicable:

  1. Summary report after grief and bereavement counselling within the department within one week of occurrence
  2. Reviewed medical summary report following a contested death or outcome no more than seven days after its occurrence. This can be written by the managing consultant or a designee but must be reviewed by the HOD
  3. Report of weekly review of documentation on the first Thursday of the following month referencing the preceding month


Senior Medical Officer


Store Officer – R-Jolad Hospital

Position Summary: The Store Officer plays a crucial role in maintaining accurate records, monitoring stock levels, and ensuring the timely distribution of items to support patient care and hospital operations.

This role involves maintaining accurate inventory records, monitoring stock levels, fulfilling requisition orders, and ensuring compliance with regulatory guidelines and quality standards.

1st Reporting Line: Pharmacy Procurement Specialist – R-Jolad Hospital

2nd Reporting Line: Team Lead, Procurement – R-Jolad Hospital

Objective: The Store Officer will be responsible for supporting patient care and hospital operations by facilitating the timely distribution of items, optimizing inventory levels, and upholding safety and quality assurance protocols within the Central Drug Store.

Core Working Relationships/Key Stakeholders
Internal On-Site

   · All department heads, Management team, etc.
External
   · Vendors and suppliers, External Auditors, etc.

Accountabilities

Performance Responsibilities
· Receive, inspect, and verify deliveries of drugs, medical supplies, and stationeries to ensure accuracy and quality standards.

· Maintain accurate inventory records using electronic inventory management systems or manual record-keeping methods.

· Monitor stock levels, reorder points, and expiration dates of items, initiating procurement requests and replenishment orders as needed.

· Organize and arrange stock items in designated storage areas within the Central Drug Store, ensuring proper labeling, categorization, and storage conditions.

· Implement FIFO (first in, first out) and FEFO (first expired, first out) principles to minimize waste and ensure the integrity and freshness of perishable items.

· Fulfill requisition orders from various hospital departments, clinics, and units in a timely and accurate manner, ensuring proper documentation and recording of transactions.

· Conduct regular stock audits, cycle counts, and physical inventories to reconcile discrepancies, identify variances, and maintain inventory accuracy.

· Monitor compliance with storage requirements, temperature controls, and safety protocols for storing and handling pharmaceuticals, medical devices, and hazardous materials.

· Coordinate with the procurement specialist and vendors to facilitate the procurement process, including order placement, delivery schedule, and invoice reconciliation.

Quality Assurance
· Check for signs of damage, tampering, or contamination, and reject or quarantine items that do not meet quality assurance criteria.

· Implement proper handling practices, including segregation of incompatible items, to prevent cross-contamination, degradation, or spoilage of inventory.

· Regularly monitor expiration dates and shelf life of drugs, medical supplies, and stationeries, implementing rotation strategies and disposal protocols to remove expired or obsolete items from inventory.

· Implement recall procedures and communication protocols to ensure timely retrieval, replacement, or disposal of recalled products to minimize risks to patient safety and regulatory compliance.

· Maintain comprehensive records of inventory transactions, stock movements, and consumption patterns, generating reports and summaries as required by hospital management and regulatory agencies.

· Participate in emergency preparedness drills and training exercises to ensure readiness for managing inventory during emergencies, disasters, or supply chain disruptions.

Qualification & Competencies
· Higher National Diploma/ Bachelor’s degree in Accounting, Finance, Business Administration, or related field.

· Proven experience as a storekeeper, inventory clerk, or similar role, preferably in a healthcare or pharmaceutical setting.

· Knowledge of inventory management principles, stock control procedures, and regulatory requirements for handling pharmaceuticals and medical supplies.

· Familiarity with electronic inventory management systems, barcode scanning technology, and computerized record-keeping software.

· Strong attention to detail, organizational skills, and accuracy in data entry and record-keeping.

· Excellent communication skills, teamwork abilities, and customer service orientation.

· Ability to work independently with minimal supervision and prioritize tasks in a fast-paced environment.

Medical Laboratory Scientist - EROM Diagnostics

Position Summary: The Medical Laboratory Scientist performs a variety of laboratory tests and procedures to assist in the diagnosis, treatment, and monitoring of diseases and medical conditions.

This role includes performing a wide range of laboratory procedures, ensuring the accuracy and reliability of test results, maintaining quality assurance standards, and adhering to regulatory guidelines to support patient care and medical decision-making.

1st Reporting Line: Supervisor, Laboratory – EROM Diagnostics

2nd Reporting Line: Head, Laboratory & Imaging- EROM Diagnostics

Objective: The Medical Laboratory Scientist will be responsible for conducting laboratory tests and analyses accurately and efficiently to assist in the diagnosis, treatment, and monitoring of diseases and medical conditions.

Core Working Relationships/Key Stakeholders
Internal on-site
  · Laboratory technicians, Clinical staff, Patient Experience department, etc.
External
· Patients, Emergency Response Team, etc.

Accountabilities

Performance Responsibilities
· Perform various laboratory tests, including but not limited to hematological, microbiological, immunological, biochemical, and molecular tests, according to established protocols and procedures.

· Analyze test results accurately and interpret findings, identifying abnormalities or irregularities and reporting them promptly to healthcare providers for further evaluation and diagnosis.

· Perform routine maintenance and troubleshooting of laboratory equipment and instrumentation to ensure optimal functionality and prevent downtime.

· Maintain detailed records of all laboratory procedures, test results, and patient information in electronic or paper-based systems, adhering to confidentiality and privacy regulations.

· Adhere to regulatory requirements, accreditation standards, and safety protocols governing laboratory practices,

· Collaborate with healthcare professionals, including physicians, nurses, and other laboratory staff, to ensure effective coordination of patient care and timely reporting of test results.

· Communicate clearly and professionally with colleagues and patients regarding laboratory procedures and test interpretations.

· Provide compassionate and empathetic care to patients during specimen collection and testing procedures, addressing their concerns, and ensuring a positive laboratory experience while maintaining professionalism and confidentiality.

Quality Assurance
· Implement quality control measures to ensure the accuracy, precision, and reliability of laboratory test results, including calibration of equipment, maintenance of instruments, and adherence to standard operating procedures (SOPs).

· Establish and maintain quality control procedures to monitor the accuracy and precision of laboratory tests, including the use of control materials, calibration checks, and proficiency testing programs.

· Investigate and address any deviations, discrepancies, or out-of-specification results observed during quality control testing,

· Collaborate with laboratory staff, management, and quality assurance teams to identify areas for improvement and implement strategies to enhance laboratory operations, optimize workflow efficiency, and minimize errors.

· Participate in external proficiency testing programs administered by regulatory agencies or professional organizations to evaluate laboratory performance.

· Continually evaluate and refine quality assurance processes and systems based on feedback, data analysis, and industry trends, striving for excellence in laboratory operations and patient care.

Qualifications & Competencies
· Bachelor’s degree in medical laboratory science.

· Valid licensure as a Medical Laboratory Scientist (MLS) by a recognized certifying agency.

· Strong knowledge of laboratory techniques, methodologies, and instrumentation in clinical chemistry, hematology, microbiology, immunology, and molecular biology.

· Proficiency in laboratory information systems (LIS), electronic medical records (EMRs), and computerized data analysis software.

· Excellent communication skills, attention to detail, and ability to work independently or collaboratively in a team-based environment.

· Commitment to professional development, continuing education, and compliance with ethical and professional standards in laboratory practice.

Medical Laboratory Technician - EROM Diagnostics

Position Summary: The Medical Laboratory Technician is responsible for conducting a wide range of medical laboratory tests and analyses. This role plays a crucial part in delivering accurate diagnostic results and contributing to patient care and treatment decisions.

The Medical Lab Technician performs various laboratory procedures with precision, adheres to safety and quality standards, and collaborates with other healthcare professionals.

1st Reporting Line: Supervisor, Laboratory – EROM Diagnostics

2nd Reporting Line: Head, Laboratory & Imaging- EROM Diagnostics

Objective: The Medical Laboratory Technician will be responsible for providing accurate and timely diagnostic test results that contribute to patient care and medical diagnosis.

Core Working Relationships/Key Stakeholders
Internal on-site
   · Laboratory Scientists, Clinical staff, Patient Experience department, etc. External
   · Patients, Emergency Response Team, etc.

Accountabilities

Performance Responsibilities
· Collect patient specimens, such as blood, urine, and other biological samples, with strict adherence to collection protocols.

· Prepare and handle samples for analysis, ensuring proper storage and labeling.

· Conduct a variety of clinical tests, including hematological, microbiological, biochemical, and immunological assays, using automated analyzers and manual methods.

· Ensure the accuracy of test results through precise measurement and calibration of laboratory equipment.

· Perform routine quality control checks and calibrations on laboratory instruments to maintain the accuracy and reliability of test results.

· Identify and address any discrepancies or irregularities in test outcomes.

· Analyze test results and interpret findings, recognizing any abnormal or unexpected results.

· Report test outcomes accurately and promptly.

· Maintain laboratory equipment and troubleshoot minor issues, reporting and coordinating repairs as necessary.

· Keep a record of equipment maintenance and calibration activities.

· Maintain comprehensive and organized laboratory records, ensuring the confidentiality and integrity of patient data.

· Communicate with healthcare professionals, physicians, and nurses to provide test results, and interpretations, and collaborate on patient care.

Quality Assurance
· Ensure the proper collection, labeling, and handling of patient specimens to prevent sample contamination or misidentification.

· Perform clinical tests with precision and accuracy, following standardized protocols and using calibrated equipment.

· Regularly conduct quality control checks on laboratory instruments and test methods to maintain the reliability of results.

· Review and verify test results for accuracy, recognizing and addressing any discrepancies or irregularities.

· Maintain the integrity and confidentiality of patient data, including accurate and organized record-keeping.

· Adhere to healthcare regulations, safety standards, and laboratory policies to ensure the quality and safety of testing procedures.

· Perform routine maintenance on laboratory equipment and promptly report any equipment malfunctions or issues for repair.

· Follow established laboratory protocols and standard operating procedures to ensure consistency and reliability of testing.

· Effectively communicate test results to healthcare professionals, including physicians and nurses, and collaborate on patient care.

· Monitor and manage laboratory supplies and reagents to ensure the availability of materials required for testing procedures.

Qualifications & Competencies
· School Diploma in Medical Laboratory Technology (required).

· State licensure or certification as a Medical Lab Technician (required).

· Knowledge of clinical laboratory procedures, equipment, and testing methods.

· Strong attention to detail and ability to work accurately under pressure.

· Effective communication and interpersonal skills.

· Proficiency in using laboratory equipment and data analysis software.

· Commitment to maintaining patient confidentiality and data security.

Credit Control Officer – R-Jolad Hospital

Position Summary: The Credit Control Officer will work closely with the Lead, Credit Control Officer to support the credit control functions of the hospital while ensuring compliance with regulatory requirements and industry standards.

1st Reporting Line: Lead, Credit Control – R-Jolad Hospital

2nd Reporting Line: Financial Controller- AfyA Care Nig Ltd

Objective: The Credit Control Officer shall be responsible for ensuring timely and accurate credit control functions while upholding compliance with regulatory requirements and industry standards.

Core Working Relationships/Key Stakeholders
Internal on-site
   · Finance department, Billing department, Business Development Department, Patient Experience department, all Department Heads, etc.
External
   · External Auditors, Regulatory Bodies, Patients, Health Insurance companies, Third-Party payers etc.

Accountabilities

Performance Responsibilities
· Assist in the day-to-day management of credit control operations, including invoicing, billing, and collections activities.

· Monitor accounts receivable aging reports and follow up on overdue accounts to facilitate prompt payment.

· Process payments received from patients, insurance companies, and other third-party payers, and update billing records accordingly.

· Collaborating with other departments, such as patient services and revenue cycle management, to streamline processes and enhance the patient experience.

· Reconcile billing records with payment transactions and resolve discrepancies or discrepancies as needed.

· Conducting regular analysis of credit control data to identify trends, patterns, and areas for improvement.

· Preparing comprehensive reports and presentations for management, highlighting key performance indicators and financial metrics.

· Ensuring compliance with regulatory requirements and industry standards related to credit control and billing practices.

· Identifying potential risks and escalating issues to management as appropriate.

· Continuously evaluating credit control processes and identifying opportunities for improvement in efficiency and effectiveness.

Quality Assurance
· Maintain accurate and up-to-date records of billing activities, payment transactions, and account statuses.

· Generate reports and analyze data related to credit control metrics, such as accounts receivable aging, collection rates, and cash flow projections.

· Assist in preparing regular reports and presentations for management, highlighting key performance indicators and trends.

· Conduct periodic quality assurance reviews of credit control activities, including billing processes, collections procedures, and customer interactions.

· Provide feedback and recommendations for improvement based on the findings of quality assurance reviews.

· Maintain documentation and records to demonstrate compliance with regulatory requirements and respond to audits or inquiries from regulatory agencies.

· Implementing process enhancements and best practices to streamline workflows, reduce manual errors, and enhance productivity.

· Communicate effectively with patients, insurance companies, and other stakeholders to ensure clarity and transparency in billing and payment processes.

Qualification & Competencies
· Bachelor’s degree in Finance, Accounting, Business Administration, or related field.

· Previous experience (2+ years) in credit control, accounts receivable management, or related financial roles, preferably in a healthcare setting.

· Strong attention to detail and accuracy in data entry and record-keeping.

· Excellent communication and interpersonal skills, with the ability to interact professionally with patients, colleagues, and external stakeholders.

· Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.

· Ability to work independently, prioritize tasks, and manage time effectively in a fast-paced environment.


Front Desk Officer – R-Jolad Hospital

Position Summary: The Front Desk Officer is the first point of contact for patients, visitors, and staff at the hospital.

This role plays a crucial part in creating a positive first impression, managing administrative tasks, and facilitating smooth patient interactions.

1st Reporting Line: Team Lead, Patient Experience- R-Jolad Hospital

2nd Reporting Line: Chief Operating Officer- R-Jolad Hospital

Objective: The Front Desk Officer shall be responsible for providing exceptional customer service, managing appointments, and assisting in administrative functions.

Core Working Relationships/Key Stakeholders
Internal on-site
   · Clinical staff, Billing officers, Care Point Agents, Security personnel, Transaction Officers, etc.
External
   · Patients., Visitors, Health Insurance Providers, Emergency Response team, etc.

Accountabilities

Performance Responsibilities
· Greet and assist patients and visitors courteously and professionally.

· Ensure a welcoming and organized front desk area.

· Manage appointment bookings, cancellations, and rescheduling.

· Verify patient information and insurance details to ensure accuracy.

· Register new patients, update existing patient information, and verify insurance coverage.

· Provide patients with necessary forms and collect required documentation.

· Respond to patient inquiries in person, over the phone, and via email, addressing questions and concerns.

· Assist in coordinating patient referrals and communicating with clinical staff.

· Assist with billing inquiries and provide patients with billing information.

· Maintain and organize patient medical records, ensuring confidentiality and compliance with privacy regulations.

· Provide information about hospital services, policies, and procedures to patients and visitors.

· Keep up to date with hospital announcements and relay important information to those in the facility.

· Follow established procedures during emergencies, including notifying appropriate personnel and assisting in the execution of emergency protocols.

Quality Assurance
· Ensure a positive and welcoming experience for patients and visitors by providing courteous, professional, and helpful service.

· Accurately manage and update appointment schedules, minimizing errors and scheduling conflicts.

· Verify and maintain patient information and insurance details with precision, ensuring data accuracy.

· Maintain strict patient confidentiality and privacy in all interactions and documentation.

· Maintain organized and accurate records, including patient medical records and appointment logs, for compliance and quality assurance.

· Follow established emergency response procedures and communicate critical information to the appropriate personnel during emergencies.

Qualification & Competencies
· HND/Bachelor’s degree in Mass Communication, Business Administration, or a related field (preferred).

· Previous experience in customer service or front desk roles (preferred).

· Strong communication and interpersonal skills.

· Proficiency in using office software and computer systems.

· Excellent organizational and multitasking abilities.

· Empathy, patience, and a customer-centric approach.

· Knowledge of medical terminology (preferred).

· Compliance with patient confidentiality and privacy regulations.

· Ability to maintain confidentiality and handle sensitive financial information with discretion.

Credit Control Officer – R-Jolad Hospital

Position Summary: The Credit Control Officer will work closely with the Lead, Credit Control Officer to support the credit control functions of the hospital while ensuring compliance with regulatory requirements and industry standards.

1st Reporting Line: Lead, Credit Control – R-Jolad Hospital

2nd Reporting Line: Financial Controller- AfyA Care Nig Ltd

Objective: The Credit Control Officer shall be responsible for ensuring timely and accurate credit control functions while upholding compliance with regulatory requirements and industry standards.

Core Working Relationships/Key Stakeholders
Internal on-site
   · Finance department, Billing department, Business Development Department, Patient Experience department, all Department Heads, etc.
External
   · External Auditors, Regulatory Bodies, Patients, Health Insurance companies, Third-Party payers etc.

Accountabilities

Performance Responsibilities
· Assist in the day-to-day management of credit control operations, including invoicing, billing, and collections activities.

· Monitor accounts receivable aging reports and follow up on overdue accounts to facilitate prompt payment.

· Process payments received from patients, insurance companies, and other third-party payers, and update billing records accordingly.

· Collaborating with other departments, such as patient services and revenue cycle management, to streamline processes and enhance the patient experience.

· Reconcile billing records with payment transactions and resolve discrepancies or discrepancies as needed.

· Conducting regular analysis of credit control data to identify trends, patterns, and areas for improvement.

· Preparing comprehensive reports and presentations for management, highlighting key performance indicators and financial metrics.

· Ensuring compliance with regulatory requirements and industry standards related to credit control and billing practices.

· Identifying potential risks and escalating issues to management as appropriate.

· Continuously evaluating credit control processes and identifying opportunities for improvement in efficiency and effectiveness.

Quality Assurance
· Maintain accurate and up-to-date records of billing activities, payment transactions, and account statuses.

· Generate reports and analyze data related to credit control metrics, such as accounts receivable aging, collection rates, and cash flow projections.

· Assist in preparing regular reports and presentations for management, highlighting key performance indicators and trends.

· Conduct periodic quality assurance reviews of credit control activities, including billing processes, collections procedures, and customer interactions.

· Provide feedback and recommendations for improvement based on the findings of quality assurance reviews.

· Maintain documentation and records to demonstrate compliance with regulatory requirements and respond to audits or inquiries from regulatory agencies.

· Implementing process enhancements and best practices to streamline workflows, reduce manual errors, and enhance productivity.

· Communicate effectively with patients, insurance companies, and other stakeholders to ensure clarity and transparency in billing and payment processes.

Qualification & Competencies
· Bachelor’s degree in Finance, Accounting, Business Administration, or related field.

· Previous experience (2+ years) in credit control, accounts receivable management, or related financial roles, preferably in a healthcare setting.

· Strong attention to detail and accuracy in data entry and record-keeping.

· Excellent communication and interpersonal skills, with the ability to interact professionally with patients, colleagues, and external stakeholders.

· Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.

· Ability to work independently, prioritize tasks, and manage time effectively in a fast-paced environment.